Shipping Guide for gifts shipped within the USA
Orders received Monday through Friday will ship within 24 hours. Orders received on Saturday, Sunday & Holidays will ship the next business day. Business days are Monday through Friday. Please note that weekends, holidays and the day your order ships do not count in determining the number of business days needed for delivery. For example, if you place your order on Thursday by 12:00 noon EST and it is a 3 day ground delivery your gift will arrive the following Tuesday.
Shipping Options:
Standard Overnight: Delivered the next business day after we ship (business days are Mon thru Fri).
2nd Day: Delivered two business days after we ship (business days are Mon thru Fri).
Express Saver: Delivered three business days after we ship (business days are Mon thru Fri).
Ground Shipping: Delivered 2-7 business days after we ship (business days are Mon thru Fri).
Important - Ground transit times are used as guidelines ONLY and are not guaranteed. For time sensitive parcels, please consider FedEx Express service.
Air prices are based upon the gifts dimensional weight once packed. Couriers charge for dimensional weight, not actual weight, when shipping by any level of air service.
Some items may not ship on Fridays because of perishables. See gift details for more information. Depending on the geographical location, you should expect your gift to arrive within 2 -7 business days using the ground shipping method. The day your gift ships does not count as a shipping day, this is considered the day of processing your gift and for the shipper to pick it up and prepare it for its destination.
Double check your order when you receive your order confirmation to make sure it has the right information and that your gift note is on it. Use the notes section for special notes concerning your order. E-mail us right away with any corrections and we will correct it, providing your gift has not yet shipped.
Orders can only be canceled if it has not shipped. We do not guarantee refunds for circumstances as follows:
A. Inclement weather which restricts or delays a delivery!
B. Incorrect delivery address information given by customer.
C. Recipient not available to receive his or her gift. If no one is home the package is typically left at the door. If a delivery notice is left about the delivery, and it is not picked up or have it redelivered, it will be sent back to us.
D. NO REFUNDS ON ITEMS SHIPPED TO INCORRECT ADDRESS. PLEASE DOUBLE CHECK WHEN YOU FILL OUT YOUR ORDER.
Candy & Cookie Bouquets, Muffin Gift Baskets and Cookie Boxes cannot be returned or exchanged because they are a food item, and we must maintain control of the quality of our candies and baked goods until they reach our customers.
Hand Delivered Fruit Baskets, Hand Delivered Wine Baskets, Flowers and Balloons - Same Day Delivery Shipping Information
In some locations we may need 24 hours for delivery of exotic arrangements or fruit baskets. Floral arrangements and balloon bouquets are hand-delivered to your gift recipient's home or office. They can be delivered the same day you place your order, if you order by noon in your recipient's time zone, Monday through Saturday. There is no delivery of these products on Sundays or holidays. Delivery on Saturday may not be possible in rural areas. Delivery to very rural areas may not be possible at any time.
The physical street address of the recipient's home or workplace is required; a post office box number is not acceptable. For delivery to hospitals, please include recipient's room number, and ensure before ordering that recipient is not scheduled for discharge within the window of delivery. For patients in critical care, floral arrangements, fruit baskets or balloons may not be permissable. Telephone the hospital before ordering to inquire about their policies. When ordering funeral flowers, please include the name of the deceased as well as the funeral home to prevent any confusion in delivery. The recipient's telephone number is required for possible address verification and to ensure that someone is present to accept delivery. If no one is there to receive delivery, our courier will make any decisions concerning the safety of the location to leave the arrangement, or will attempt delivery at a later time. In the case of holidays, such as Valentine's Day and Mother's Day, order early to ensure delivery on or before the holiday (above restrictions apply). We cannot deliver to airports.
We always include a gift note with the message of your choice. Always include your message with your name or company name so your gift recipient will know who the gift is from.
Additional Shipping Information
How will my gift be packaged? We do everything possible to ensure your gifts arrive to the recipients in perfect condition. Each gift is hand made, and wrapped in shrink wrap before being placed in a box. Gifts are shipped in heavy duty cardboard boxes and place plenty of packing materials around it to eliminate shifting during transport.
Why was and item substituted? Photos and item descriptions may show items that are seasonal or no longer available. We reserve the right to replace items with another of equal or greater value based on availability.
How will I know when my gift has shipped? After we have shipped your order you will receive an email shipping notification which will include any tracking information.
What if I do not receive an email notification? This may mean you did not fill in your e-mail address correctly or not at all. It may also be because you requested a delivery date in the future. If you are not sure please contact us and we will be happy to assist you.
How will I know when my gift arrives? Once you receive your tracking number you can track your gift on-line.
Where do you ship? Currently we only offer shipping within the United States.
Shipping to Hawaii and Puerto Rico will require an additional 35.00 for shipping and will be shipped 2nd day.
At this time we do not offer shipping and or delivery to P.O boxes, APO/FPO addresses or overseas. These destinations are simply too high of a risk. In the past when we have attempted to ship to these destinations packages have been lost, damaged or returned to us at great expense. There is no way for us to track and monitor gifts going to APO/FPO addresses and the rate of lost packages is simply too high. We do apologize for any inconvenience this may cause you.
Ship to Recipient address information: It is your responsibility to provide us with complete and accurate delivery information. This should include:
Recipients full first and last name
Company name (if applicable)
Street number and street name
Suite number, apartment number or floor number
City, state and accurate zip code
Recipients phone number
Can I change the shipping address on my order? If your order has not yet been picked up by the parcel delivery company we will be happy to assist you with changing/ adding any information to the shipping address.
However, if your gift has already been picked up by the parcel delivery company we can not change the address. If for some reason you have provided incorrect or incomplete delivery information we will have to contact UPS/FedEx and attempt to correct this. However we can not guarantee this will be possible and there will be a $20.00 fee assessed to your credit card for this error.
What if I realize I have not provided complete/accurate shipping information? If you realize for some reason you did not provide us with complete and or accurate delivery information please email us and we will do our best to help resolve this issue.
However, there will be a $20.00 fee assessed to your credit card for this error. UPS and Fed Ex charge us for any correction which may need to be made to the delivery information. Usually this fee is assessed because of incorrect zip codes being provided so please check your delivery zip code for accuracy prior to placing your order.
If you have any questions please do not hesitate to e email at Info or Sales
